
Field Service Engineer. TS/SCI. Fort Meade Maryland
Job Description:
We are seeking a TS/SCI cleared Field Service Engineer based at Ft Meade, MD to be responsible for maintaining mission essential systems while providing direct support to end users in an operational environment. The candidate should be self-motivated with minimal supervision and have working knowledge of the Automated Information Discovery Environment (AIDE) and its web services ARES, VIDEX, CONOPS, etc. The candidate will be interpreting customer needs into functioning Common Operating Picture, Concept of Operations, Medical, Logistics AIDE operational environments.
Responsibilities include:
- Interact and collaborate with war-fighters on a daily basis
- Positive attitude and user support oriented, willingness to teach and advise on technical and functional issues.
- Work as part of a driven and creative team of Engineers, Product Designers, and other Deployment Strategists to configure software against the most challenging problems our world faces
- Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be
- Immerse in our customers’ most intricate workflows, partner with customer teams and explore the data, and dive into the product landscape to enable mission support
- Go onsite and meet with warfighters and intel analysts to understand the critical questions they need to answer and locate their biggest pain points
- Identify relevant datasets through deep engagement with customer problems and workflows to integrate the data into a stable and extensible pipeline
- Work with the customer to build bespoke workflows and common operating pictures
- Lead training sessions to ensure that the product is meeting user needs, and to ensure it is being used widely enough to have concrete impact on our partners’ operations
- Present the results of our work and proposals for future work to audiences ranging from analysts to C-suite executives
- Embed with our Software Engineering and Product Design teams to incorporate what you saw in the field into enhanced AIDE capabilities
- Build and deliver demos to new and existing customers
- Scope out potential engagements in new industries and in increasingly expanding locations around the world
Here’s what you need:
- Experience with Infrastructure, Networking, Linux, AIDE services, Full Motion Video or ISR (Intel Surveillance and Reconnaissance)
- Experience in Intelligence, HUMINT, Counter-Intelligence, or ISR community
- Experience supporting distributed systems in an enterprise production environment or system deployment
- Must have Security+ certification
- Must be willing to travel up to 25%
Bonus points if you have:
- 3+ years Linux Systems experience.
- Field Operations experience
- Comfortable with collaboration, open communication and reaching across functional borders.
- Collect customer requirements and train users.
- Willingness to work occasional long hour days and weekends when necessary.
- Desire to learn new technologies to share and build knowledge with the teams.
- Experience with ARES, VIDEX, CONOPS, MYSTIQUE, SENTINEL and other AIDE web services
- BS in Computer Science or related field.
Security Clearance:
- TS/SCI in DISS required
Please send us your updated Resume at Email wazeerkhan@wazeerkhanusllc.com for Review.
Thank you
Wazeer Khan LLC
Cell. 401-496-0205